I accept cancellations and refunds for all orders except made to order items. I can't guarantee their cancellation because I could already have started making them, but please contact me as soon as possible if you want to do so
All items usually ship within 1 to 4 weeks. I try to ship all my orders as soon as possible, but sadly this is not my main job yet and sometimes there can be delays. That's why I keep an open timeframe of 4 weeks, but your order could ship as soon as next day
It takes approximately 3 to 7 business days (Europe) or 7 to 14 business days (US) to get to you. Sometimes they may take longer depending on the season (up to 21 business days or more in Christmas), the postage service, or where you live
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
I work hard to ensure all my items are of the utmost quality, but if you are not satisfied with your purchase let me know so we can determine the best course of action which may be a replacement or a return